Shipping policy

Shipping Policy

L7 Auto Group / L7 Motorsports

At L7 Auto Group and L7 Motorsports, we ship powersports vehicles nationwide using trusted freight carriers to ensure safe and secure delivery. Please review this policy carefully before placing your order.

🚚 Freight Shipping Overview

Due to the size and weight of our products, all vehicles ship via freight on a pallet or in the original manufacturer crate.

This includes:

  • Motorcycles & scooters

  • ATVs & UTVs

  • Dirt bikes

  • Go-karts & golf carts

  • Electric vehicles & e-bikes

Freight delivery is curbside delivery only unless otherwise stated.

🧾 Required Customer Information (MANDATORY)

To process and ship your order, the following accurate information is required:

  • Full Legal Name

  • Complete Delivery Address (no PO boxes)

  • Valid Phone Number (required by freight carrier)

  • Valid Email Address

🚨 Orders cannot ship without this information.
Any delays or additional fees caused by incorrect or incomplete details are the customer’s responsibility.

🌍 Shipping to Alaska, Hawaii & Puerto Rico

We do ship to:

  • Alaska

  • Hawaii

  • Puerto Rico

However, these destinations require special freight arrangements.

🔔 Important Notes:

  • Additional shipping costs will apply

  • Shipping rates vary based on location, product size, and carrier availability

  • Orders to these locations must be approved before processing

👉 Please contact us BEFORE placing your order to receive an accurate shipping quote.

📧 Email: sales@l7autoinc.com
📞 Phone: (909) 806-6262

Orders placed without prior approval may be delayed or canceled until shipping costs are confirmed.

⏱️ Order Processing Time

  • Orders typically process within 2–5 business days

  • Includes order verification, freight scheduling, and carrier assignment

  • Special-order or custom units may require additional processing time

Tracking information is provided once the order ships.

📦 Estimated Delivery Time

  • Standard freight delivery: 7–14 business days after shipment

  • Delivery times may vary due to location, carrier schedules, weather, or regional delays

Delivery dates are not guaranteed, as freight carriers operate independently.

🚛 Delivery Details (IMPORTANT)

  • Freight delivery is curbside only

  • Driver will not bring items inside homes, garages, or upstairs

  • Liftgate service is included unless otherwise specified

  • Someone 18 years or older must be present to accept delivery

Missed or refused deliveries may result in additional fees.

🔍 Inspect Your Shipment Upon Arrival

Before signing the delivery receipt:

  1. Inspect the crate or packaging carefully

  2. Note ANY visible damage on the freight bill

  3. Take clear photos immediately

🚨 Failure to note damage at delivery may void shipping claims.

🛠️ Shipping Damage Claims

  • Must be reported within 24 hours of delivery

  • Photos and documentation are required

  • Claims are subject to freight carrier approval

Minor cosmetic blemishes do not qualify for returns or refunds.

🔧 Assembly & Setup

Most vehicles ship 60–90% assembled.

  • Professional assembly & PDI is strongly recommended

  • Improper assembly may void manufacturer warranties

  • L7 Auto Group / L7 Motorsports is not responsible for issues caused by improper assembly

❌ Shipping Restrictions

  • We ship within the United States, including Alaska, Hawaii, and Puerto Rico (with approval)

  • We do not ship to PO Boxes

  • International shipping is not available at this time

💬 Questions About Shipping?

Contact us before ordering if you have questions about freight delivery or special shipping needs.

📍 Santa Ana, California
📧 sales@l7autoinc.com

By placing an order with L7 Auto Group / L7 Motorsports, you acknowledge and agree to this Shipping Policy.